Building Case Management Software Around YOUR Processes

by jakuza

Building Case Management Software Around YOUR Processes

When your company is considering purchasing case management software, a "one-size fits all" solution doesn't cut it. When you look closer, no two companies are the same. Companies should never be forced to adapt to case management software, it should always be the other way around. The software provider should be the one conforming to the user. Built from the ground up, i-Sight Case Management Software proves that you no longer have to compromise when implementing case management software.

Here are some examples of how a flexible, customized case management solution, like i-Sight, is built around its users:

1.In-depth Process Mapping:

Chances are, you won't find a case management solution that will match your business processes on a store shelf. Understanding how a company operates is just the beginning. Your employees are only going to use a case management system if it's user friendly and follows the processes they have been familiar with for years. Before we begin developing a system for any of our clients, we conduct as many meetings as it takes to understand the business, recommend functionality to match, and implement customizations.

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We also provide clients with access to test systems, allowing them to figure out what they like, don't like, could use more or less of and let their employees test it out too. Not only does this approach make it easier for you employees to adopt the software, but it also significantly reduces the amount of time spent training employees on how to use the case management tools.

2. User Defined Features

There are certain features within i-Sight that are easy to maintain on your own. For example, we give you the power to change and update users, access privileges and other fields within the software. This reduces the time you spend waiting for technical support and helps ensure that the software is always up to date with changes in the workplace.

3. Ask and You Shall Receive

A lot of prospects and clients come to us with very specific requests. For example, Gary Griffith, Director of the West Virginia Insurance Commission Fraud Unit, came to us with the following:

"He wanted investigation management software that would enable multiple investigators in various locations to collaborate and share information. He wanted a system that would allow him to stay on top of ongoing investigations and provide written direction and feedback to staff in the field. He wanted to receive automatic alerts when there had been no recorded activity in an investigation for a specified period. And he wanted a system that would make it easier and far less time-consuming for his staff to produce detailed, chronological reports of their investigations and findings."

We took these requests and further customized them to meet Griffith's exact needs.

i-Sight is a case management software platform designed to simplify your process and provide outstanding reports. It's primarily configured to manage customer complaints and corrective actions, or employee relations, HR & ethics investigations. It's also used for a variety of other customized case management solutions. We blog at i-Sight.com, providing advice and tips to HR managers and investigators in regards to managing internal investigations.

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